Since you keep asking, here’s the skinny. The product I ordered didn’t arrive in my package. I had ordered “Quitters …” but received something about “Love Story” which I did not want.. Recognizing a mistake had been made, I notified O&P as to the error. That’s when the Magic began. Stephanie at O&P acknowledged the error and pledged to fix it. Next came an email from Eula with instructions on what to do. Two days later the correct bookmarks arrived. I returned the incorrect ones the following morning. O&P really impressed me with their instant acknowledgement and apology for the problem. Then, the owner, explained what they were going to do to resolve it. Next, they detailed what I had to do. And finally, they followed through with their commitment in a very timely manner. Impressive! When I discovered the error originally, I figured they would take care of me based upon what I had read about them. I wanted to see 1) how sincerely they would back up their claims, and, 2.) how long it would take to fix a $21 dollar claim? Thanks to the diligence of Stephanie and Eula, my expectations were far exceeded! Ox & Pine is the real deal, from great products to A-1 policies to living customer service, this small company can “walk the walk” better than most corporate giants. Which is why we love “the little guys here in America.” For your professional leather needs, direct your orders to OX & PINE where service really means something!
