The Handcrafted VIP is our Very Important Promise to you, our customer. If you're not happy with your leather goods, we provide hassle free returns and exchanges within 30 days of receiving your order.

Custom or personalized products are not returnable. However, they will be handled on a case by case basis.

P.S. We also get your order shipped on time, every time or your personalization is free.

P.P.S. Your goods have an unconditional and unlimited lifetime warranty. We will repair or replace your leather goods in the event they become damaged or defective--at no charge to you.

*Shipping cannot be refunded and you'll be responsible for return shipping on any items that you'd like to exchange or return unless it was damaged or defective.

*We encourage you to put insurance and tracking on shipping when returning an item.