I received what I ordered right away. I was at first a little disappointed because, when the lighting was not as good as the lighting used for the product photos, it was hard to read the bookmark I bought in the dark color I ordered. Ox and Pine was super helpful in allowing an exchange and always followed up promptly when I had an issue. (The shipper lost a shipment; no fault of Ox and Pine!) The gift went over very well, and I'm completely satisfied with this purchase. The staff really went above and beyond to help make the order right.